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|Anti-virus software fails to retrieve Updates, causing failures in Outlook
and Outlook Express software
Lately, we've had a few customers call with this problem:
Their Outlook Express gives this error:
Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of inactivity. Account. account name, Server:
'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f
The problem is that the customer's Anti-virus software is not
retrieving its Updates for one reason or another.
A temporary solution is to close Outlook Express then retrieve the emails from the Webmail service
A more permanent solution is to open the anti-virus software window (Start > Program > anti-virus
and tell it to Update Now.
If it cannot retrieve its update, then the next step is to turn off Email Protection in the anti-virus software's
control panel for the current session. (The email protection should automatically restart the next time Windows
Why does this happen?
Viruses attack many different companies like Microsoft, Google, and the companies who created the anti-virus software.
Their servers are probably busy. Try later.
Until then, use WebMail or turn off anti-virus email protection again until it finally updates itself.
Article covers all the different possibilities, and is confusing if your
connection settings are correct and your Email Settings are correct ( - and they usually are).
So please DON'T mess-up your Settings just because it's on some web page.
Norton's Advice for Problems When Sending
Norton's Advice for Problems When Receiving
While this happens occasionally with all
anti-virus software brands, I've found that a handfull of customers using Norton generate more phone calls into
1USA's Tech Support than all the other customers using Avast Anti-virus combined. Avast and AVG are the anti-virus
software brands that 1USA recommends.
Based on customer feedback over time, BarryZ's opinion is that Norton is "fat software" that should be
taken off the market or re-programmed to fix all the bugs. It slows down a computer as bad as having AOL on it;
roughly 10% to 15% on Win98 and roughly 5% to 10% on Windows XP.
Many Computer Repair Shops recommend Norton Anti-Virus. Maybe 1USA should pass the Tech Support over to them so they hear the Feedback.
|Save this Article in your 1USA Newsletters folder
|To save this email in a 1USA Newsletters Folder in your Outlook Express software:
In Outlook or Outlook Express program:
1. Click on Local Folders on the Left Menu.
2. Up on the File-Edit-View menu, click on File > New > Folder, which creates a "New Folder". Just
start typing the name for the folder. In this case "1USA Newsletters". Press <Enter> when done,
or click off the newly created icon.
3. Go back to your In-Box and drag the email into your new 1USA Newsletters folder.
Now wasn't that easy?
You'll have the Newsletters handy when your friends (who use some other ISP service) complain to you.